![]() If you continue to have the same experience after trying out these steps please reach out directly to our dedicated Support Team so they can lend a hand with further troubleshooting or replacement service if needed under your warranty. Also, make sure to us the mobile version Audio Hub to set the SuperAmp to the correct mode for your console (PS4 or Xbox One) or to PC Mode if you're using it on a PC. You may need to re-pair the Bluetooth to any devices it was connected to before the update. Click OK and you can close the Audio Hub, disconnect the SuperAmp from the PC, and reconnect it to your console for use. This is what you just did, so there's no need to do that again. Once completed, you may see a dialog saying If firmware is out of date, connect USB while holding the Bluetooth button. Do not turn off the computer or disconnect the SuperAmp from the computer. The palm tree icon on the SuperAmp should be flashing red.ħ) You should see a dialog box asking UPDATE YOUR FIRMWARE TO THE LATEST VERSION? Click Yes.Ĩ) Allow the update to proceed without interruption. DO NOT connect the other end of the USB cable to the computer (yet).Ĥ) With one hand, press and hold down the Bluetooth button on the side of the SuperAmp.ĥ) While still holding down the Bluetooth button, with the other hand, take the unconnected (larger) end of the USB cable and connect it to a USB port on the computer running the Audio Hub app.Ħ) The Audio Hub should report that the SuperAmp is connected in Bootloader Mode (Bootloader Headset). The firmware update must be performed on a Windows or Mac computer.ģ) Connect the small end of the included USB cable to the SuperAmp's USB port. NOTE: The mobile version of the Turtle Beach Audio Hub cannot be used to update the headset's firmware. This has the potential to clear up what you're experiencing.ġ) Disconnect the SuperAmp from all connections.Ģ) Download and install the Audio Hub application onto your Windows PC or Mac computer. Now you can access Turtle Beach Audio Hub from your PC.Please try a force update of the SuperAmp firmware (erases the currently installed programming and installs new from scratch). Install Turtle Beach Audio Hub by searching for itĪfter you log into your account, you'll be presented with the Play Store's selection of apps that are available for download.ĭownload Turtle Beach Audio Hub app by searching. You may also sign up for an account in case you dont have one. You'll need to sign into your Google account as this is your first time launching the Play Store App. ![]() Once done with the installation, find the shortcut icon on your main desktop-double-click on it to launch the emulator. Choose the directory where you want to install the Android emulator. Run InstallerĪfter the download has been completed, open the installer. If further assistance is required fill out Turtle Beach's Contact Support form at the link below. With that being said an alternate download link to the Audio Hub for Android is now listed on the Audio Hub page listed at the link below. ![]() Based on the speed of your connection to the internet, the download could take several minutes. The team is working to get the Audio Hub back up on the Play Store. Download EmulatorĪfter you've found the right official installer, you can download and get the installation. You can try the Android emulators like BlueStacks, Nox App Player etc. Start your browser and download Android Emulator. Let's begin by having your Windows PC fully booted and prepared. Here's how to download and install Turtle Beach Audio Hub on your PC Find an Android Emulator How to download Turtle Beach Audio Hub on PC ![]()
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